Customer Experience Management is the discipline of treating customer relationships as assets, to transform your satisfied customers into loyal customers, and loyal customers into advocates. To this end, omnichannel experience provides the right media at the right time, enabling persistent conversation and consistent experience via context. Enterprise-wide engagement puts customers at the heart of your business, and through actionable insights you understand customer preferences.
Why Are We The Best?
We continually monitor and improve our systems and processes to ensure our products and services meet or exceed all defined requirements from customers, statutory or regulatory associations. All TOPAZ Team Members are dedicated to these principles and strive to continually improve the effectiveness of the Quality Management System to achieve total customer satisfaction.
Since 2006, the cornerstone of our business has been the objective technical advice and support we provide to our clients. Today, as a premier provider of communications and infrastructure solutions, TOPAZ remains focused on delivering high-quality products and solutions with an unyielding commitment to technical support and service.
Avaya Aura Call Center Elite
The Most Widely Used Contact Center Solution in the World. Provide Your Customers with a Seamless Experience Across Channels & Lower the Cost of Customer Service Channel
The purpose built OmniChannel Avaya Oceana™ Solution lets you personalize every step and possibility of customer interactions with your company.
Avaya Contact Center Select
A Multi-Channel Contact Center Solution for Avaya IP Office™. Let Customers Use Their Preferred Communication Channels, Optimize Business Processes and Agent Productivity
Avaya Aura WorkForce Optimization
Get Deeper, More Meaningful Look at Customer Interactions, Harness the Voice of Your Customer & Anticipate Contact Volumes enabling your Agents to be More Successful