OUTBOUND CONTACT CENTER SOLUTION

Efficient sales, proactive support, and automated callbacks

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Outbound Contact Center Solution

Outbound contact center software makes it easy to handle your outbound calls, manage your agents, monitor performance, and more from an intuitive, cloud-based contact center platform. The Topaz powered by Avaya outbound contact center solution integrates with your CRM, enabling you to improve caller satisfaction and automate mundane tasks like call logging. With Topaz, setting up your outbound call center solution is quick, easy, and affordable.

Outbound Call Management Made Easy with TOPAZ

  • International Outbound Dialing: Make outbound calls to any location worldwide with a custom caller ID.
  • Click-to-Call: Increase productivity by allowing your agents to click a number from a web browser or CRM to initiate an outbound call.

Agent Management with Monitoring and Analytics

  • Live Dashboard: Monitor multiple queue agents, calls, and call statuses, all in real-time.
  • Monitor Performance: Track agent activity and view calls answered, average waiting time, average talk time, and more.
  • Easy Self-Service: Instantly add or remove agents or phone numbers, edit users’ individual access to features, and more from your online interface.

Integrate Your Outbound Contact Center Solution

  • Automated Call Logging: Save agent time with automatic call logging. Review call details, follow-up tasks, and call recordings all from your CRM or other business tools.
  • Better Data: Automating tasks in your CRM gives your agents more time for the work that matters most and improves data quality when running reports.

Outbound Contact Center Solution Features

Omni Channel Agent Desktop

Connect all digital channels into one, easy-to-use desktop. Connect voice, video, live chat, mobile app, social media, and text message interactions all into one seamless experience.

High Reliability

Topaz’s 24/7 support ensures business continuity. Deliver greater customer experiences 24/7 with greater reliability.

Quality Management

Track agent performance through KPIs and metrics, and deliver comprehensive data to supervisors and admin.

Workflow Management

Manage the flow of inbound, outbound calls, and interactions with intelligent call routing and queue management. Implement workforce management integrations for better customer service.

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