Zoho CRM integration

Improve your customer experience with Zoho integration.

Consolidated agent desktop for fast, personalized service.

Topaz CRM integration for Zoho aligns your marketing, sales and support teams with a toolset that helps them keep customers at the center of everything they do. Topaz provides an enterprise grade, end-to-end cloud contact center to make it even easier to delight your customers on their channel of choice. From prospect to payment and everything in between, advanced automation turns your complex business processes into efficient workflows.

Personalize every interaction

Topaz CRM integration for Zoho empowers agents with a 360° view of data from across the entire customer journey.

  • Deliver more personalized interactions that take less effort, make customers feel valued, and set you apart from the competition.
  • Shorten AHT by delivering all relevant customer information to the agent before the interaction begins.
  • Maximize your CRM ROI by leveraging your Zoho data to improve customer interactions in the contact center.

Increase agent efficiency

An integrated desktop gives your agents quick and easy access to the tools and information they need to handle more interactions in less time.

  • Reduce agent effort with a unified CRM and contact center desktop that eliminates the time spent navigating between separate applications.
  • Streamline call handling with an integrated softphone and click-to-dial capabilities.
  • Reduce after-call work by automatically updating your CRM with contact center interaction data.

Connect customers to the right resource

Use your CRM data to identify customers and route them to
best-suited resource.

  • Increase customer satisfaction by ensuring each contact is handled by the best-qualified resource.
  • Improve AHT and FCR by reducing the number of transfers, consultations, and follow-up calls.
  • Increase agent satisfaction by ensuring agents receive contacts
    they can handle successfully.

Make better decisions

Combine your contact center data with your CRM for a holistic customer view that empowers you to make truly informed business decisions.

  • Create holistic customer journey information by automatically synchronizing data between your contact center and CRM system.
  • Empower agent self-management through performance and productivity reports.
  • Enhance customer experiences by empowering agents with the most comprehensive and current customer insights.

Find out how Topaz can help you.

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Key Features

Advanced Automation

Build and automate processes that connect customers to your marketing, sales and support teams. Involve the right people and reduce manual entry effort for every step of the customer journey.

Personalized Interactions

Zoho automatically pops the customer’s information and case history on screen when a call is connected, giving agents the context they need to personalize every conversation.

Exceptional Engagements on Every Channel

Engage with customers across multiple channels with powerful omnichannel capabilities from Zoho and Topaz. Every touchpoint is automatically updated in a single thread for full visibility into the customer’s journey.

Two-Way Data Synchronization

Topaz Cloud solution syncs contact information, call notes and more with customer cases in Zoho, in real time, to keep information accurate and up-to-date.