Unified Agent Desktop
Empower agents to efficiently deliver exceptional customer experiences with an intuitive, unified agent workspace.
Improve your customer experience and boost your workforce engagement with a unified agent desktop
Topaz by Avaya Unified Agent Desktop unifies all the tools and data your agents need on a “single pane of glass,” providing streamlined workflows and rich customer context that empowers them to work more efficiently and effectively. It’s accessible from anywhere and designed to deliver personalized customer experiences that build loyalty and drive revenue.
A one-stop for customer conversations.
Manage all inbound and outbound customer conversations with a single, unified interface. Important information and customer context are directly accessible every step of the way, and Topaz by Avaya Agent Assist can help ensure the ideal customer outcome, every time.
Unparalleled agent productivity.
Streamline agent workflows by eliminating context-switching between browser tabs. Agent Workspace makes it easy to seamlessly transition between handling live interactions, managing voicemails and contacts, and completing after-call work.
Integrate and automate your CX workflows.
Out-of-the-box integrations with Salesforce, Zendesk, Zoho, and more enable even greater efficiency. Sync contact information, update records and automatically create tickets directly from your Agent Workspace.
Optimized for a distributed workforce.
Empower your agents to work from anywhere, on any device. Log in using any web browser, access an easy-to-install desktop client via single sign-on for support teams.