Auto Dialer Solution
Supercharge your outbound calling using our Auto Dialer Solution. Automate outbound calls & increase agent productivity.
Auto Dialer Solution Overview
Topaz powered by Avaya Auto Dialer delivers solution pre-recorded audio messages to a list of contacts. It can also leave answering machine messages in your own voice or a computer-generated voice using our Text to Speech plug-in. Auto Dialer features include live call transfer, automated messages, and easy-to-use.
How It Works?
Set up your campaign
Choose a phone number to dial from and configure a new outbound campaign.
Upload calling list
Upload your prospect names and phone numbers.
Select agent or IVR
Select which group of agents will handle the campaign or set up an IVR.
Get connected
Autodialer will dial numbers, skip busy tones, and answering machines to connect agents or IVR to a live prospect.
Features of Auto Dialer Solution
CRM Integration
Auto Dialer APIs seamlessly integrate with your CRM to make outbound campaigns smoother.
Flexible number format
Auto dialers accept all phone number formats, so you don’t need to waste time editing before uploading.
Call Recording
Automatically record every call and view it easily within Reports, or alongside prospect data in your CRM.
Detailed reporting
View or listen in to live agent activity, and get real-time reports on the data uploaded, dialed, and pending in each campaign.
Answering Machine Detection
Auto dialers skip answering machines to connect agents only to live prospects
Text to Speech
Use text to speech to create quickly create automated, personalized IVR messages.