Auto Dialer Solution

Supercharge your outbound calling using our Auto Dialer Solution. Automate outbound calls & increase agent productivity.

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Auto Dialer Solution Overview

Topaz powered by Avaya Auto Dialer delivers solution pre-recorded audio messages to a list of contacts. It can also leave answering machine messages in your own voice or a computer-generated voice using our Text to Speech plug-in. Auto Dialer features include live call transfer, automated messages, and easy-to-use.

How It Works?

Set up your campaign

Choose a phone number to dial from and configure a new outbound campaign.

Upload calling list

Upload your prospect names and phone numbers.

Select agent or IVR

Select which group of agents will handle the campaign or set up an IVR.

Get connected

Autodialer will dial numbers, skip busy tones, and answering machines to connect agents or IVR to a live prospect.

Features of Auto Dialer Solution

CRM Integration

Auto Dialer APIs seamlessly integrate with your CRM to make outbound campaigns smoother.

Flexible number format

Auto dialers accept all phone number formats, so you don’t need to waste time editing before uploading.

Call Recording

Automatically record every call and view it easily within Reports, or alongside prospect data in your CRM.

Detailed reporting

View or listen in to live agent activity, and get real-time reports on the data uploaded, dialed, and pending in each campaign.

Answering Machine Detection

Auto dialers skip answering machines to connect agents only to live prospects

Text to Speech

Use text to speech to create quickly create automated, personalized IVR messages.

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