Workforce Engagement 

Drive engagement throughout the employee lifecycle and turn every agent into a top performer with a seamlessly integrated Workforce Engagement suite.

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Empowering agents to deliver an exceptional CX.

Topaz Workforce Engagement in Avaya OneCloud solution includes all the tools you need to run an efficient enterprise-scale contact center, delivering high-quality interactions to your customers. Whether you’re in need of a powerful, cost-effective solution for workforce forecasting, recording, quality management and call center performance management, or all of the above. Topaz Workforce Engagement in Avaya OneCloud Solution (WFE) has you covered.

Topaz Workforce Engagement in Avaya OneCloud can help you take advantage of the latest technology with fewer IT resources and upfront costs than traditional, premise-based software deployments and offers full-featured, unified solutions to meet your organization’s unique needs and budget, whether you’re a large, multinational enterprise or small to midsize business.

Why Topaz Workforce Engagement?

Generate Fast ROI

  • Minimize upfront investment.
  • Get fast deployment and onboarding.
  • Quickly add new functionality as it is needed

Improve Productivity

  • Extend your capacity to support remote offices and work-at-home agents without compromise.
  • Help every agent become a superstar through interaction evaluations.

Simplify Operating Environment

  • Choose Public, Private, or Hybrid Cloud.
  • Eliminate maintenance downtime.
  • Get automatic software updates and upgrades.

Workforce Engagement Solutions

Find out how Topaz can help you.

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