Speech Analytics

Collect, transcribe, and analyze 100% of customer interactions for better insights and improved customer satisfaction.

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Turn every conversation into customer intelligence

Use the power of AI to access, analyze, and act on every customer interaction in seconds. Topaz by Avaya Speech Analytic helps you understand customer objectives, automate call quality monitoring, and improve agent performance. Provide customers with the solution and experience they need and deserve.

Speech Analytics Solution Features

Intent analysis

Uncover discussion topics so you can holistically address customer needs.


Gain visibility into relevant data for each team with dashboards customized for contact center, marketing, and sales teams.

Sentiment analysis

Understand how a caller is feeling by analyzing their tone and listening for keywords during the conversation.

Call transcription

Record calls using speech-to-text and natural language processing for better context and accuracy, and enhanced agent training.

Find out how Topaz can help you.

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