Optimize staffing and scheduling with AI-powered, omnichannel workforce management that’s intuitive and easy to use.
Next generation of Workforce Management
Topaz workforce management solution simplifies the task of ensuring a contact center has the right people available at the right time, across multiple channels, shifts, and types of expertise, to achieve expected service levels. Considering factors such as skill levels, scheduling constraints, demand, and service level objectives, Topaz Workforce Management helps managers easily forecast staffing requirements across all customer-facing inbound, outbound and, blended call center resources.
Workforce Management Solutions Features