Card Payment Solution

Reduce overhead costs and provide customer convenience with IVR payment processing

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PCI Compliant IVR Payments

Cloud Pay-By-Phone Platform

Topaz IVR payment solution powered by Avaya is the most robust, cost-effective, and easy to deploy IVR Payment platform on the cloud to process card payments 24/7, in a PCI-compliant environment.

Topaz has been providing IVR payment solutions on the cloud to hundreds of businesses, healthcare providers, governments, and Non-Profit organizations for over 15 years.

Whether you are receiving payments for bills, fees, contributions, and more, Topaz has an IVR Payments solution for your business.

How does the IVR Payment solution work?

Customer calls to make payment payments are 

Customers call into an interactive voice response system (IVR) to get account information and complete payments.

IVR presents self-service payment options

Information is entered securely into a custom branded online portal that matches your business branding and style guide.

Payment vision securely processes transaction

One-time and recurring credit card, debit card, or electronic check payments are processed securely in a Level-1 PCI Certified IVR phone system.

Collect funds & get real-time payment details

Collect your payments and use our online administrative hub to get a centralized view of activity across all your payment channels.

Benefits of IVR Solution 

Cost-effective

Establishing an IVR payment solution doesn’t cost a fortune. The developmental cost of an IVR system is highly economical.

Integration and flexibility

This service can be access anywhere by remote-workers and Businesses can streamline payment processes by centralizing their IVR payments across multiple contact centers while linking to CRM systems to enhance customer service.

24/7 Payments

Unlike the customer support that might not be available in the odd hours of the day, the IVR payment solution provides your customers the leisure of getting assisted whenever they want, eliminating the issue of time constraints.

Features of IVR Solution

  • Fewer scopes of human errors in transactions

  • Multiple payment method support including net Banking and Cards

  • Custom call transfer logic according to the business and transaction type

  • It can reduce cost overhead through self-serviced payments and Inbound payment calls.

  • Flexibility and ease of making payment help making customer relationships better.

  • Our automated voice-enabled payment solution interface is easy to use and easily integrates all major payment services.

  • With our custom IVR payment system, customers can make their payment round the clock with the help of a custom automated voice.

Key Industries 

   

Bank & Insurance

 

E-Commerce

Education

Entertainment

Take your Customer Experience to the Next level

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