Freshdesk CRM integration

Streamline your customer support efforts by adding comprehensive contact center functionality to your help desk application

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Better results with less effort.

Keeping contact center agents focused and productive is easier when their work takes place within the familiar CRM environment they know. Topaz CRM integration for Freshdesk displays contact handling controls, along with contact and customer information, in a single and unified interface. With quick and easy access to the tools and information they need, agents can handle more interactions in less time and deliver more personalized service to every customer. CRM data can be used to identify customers and connect them to the ideal agent, improving first-call resolution, AHT, customer and agent satisfaction. Topaz CRM integration for Freshdesk deploys in hours and scales as your business needs evolve.

Automate Agent Tasks to Improve Efficiency

Pre-built and customizable automation between Topaz cloud contact center solution and Freshdesk eliminate the need for agents to perform repetitive tasks between the two systems.

  • Ensure all contact center and support data is always up-to-date.
  • Set up automation with a few simple clicks.
  • Reduce average handle time.

Personalize Every Support Experience

Topaz CRM integration for Freshdesk presents customer support information to agents in real-time, empowering them to personalize interactions quickly and effectively.

  • Displays caller information to agents as soon as the call comes in.
  • Drill down into a customer’s Freshdesk record with a single click.
  • Improve first-call resolution and reduce AHT.

Easy Administration

Setting up Topaz CRM integration for Freshdesk takes minutes and everyday administration doesn’t require help from IT or technical resources.

  • Get started with Topaz CRM integration for Freshdesk with a few simple clicks.
  • Make changes on the fly, no coding required
  • Cut costs by eliminating the reliance on dedicated technical resources.

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Topaz CRM integration for Freshdesk provides