Ticketing System Software
Unified customer support to improvise your service quality
Ticketing System Solution overview
Call Center Ticketing system offers a seamless and proactive way of tracking and monitoring communications with individual clients. It stacks all conversations in one place thus allowing advisors to act on the most urgent tickets.
Topaz provides out-of-the-box ticketing solutions that act as a repository for all customer’s requests. Agents from their helpdesks can tap on this query handler to respond to queries based on their urgency, time, and value.
Ticketing software converges all communication channels into a single place. Whether requests are from emails, social media handles or the website’s chat system, ticketing solution organizes them for easy access. The Topaz ticketing solution permits CTI integration thus it effortlessly works with IVR, ACD, auto diallers and CRM systems.
Benefits of Ticketing System Solution
Features of Ticketing System Solution
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