Interactive Voice Response (IVR) System for Call Centers
Give your customers the power to drive conversations.
IVR Solutions (Interactive Voice Response) allows you to manage your voice menus and call flows from a spontaneous online interface. Managed in the cloud, Topaz hosted IVR solution lets you create multi level IVR menus and route calls to groups, queues, users, voicemail, or external phone numbers. Manage your cloud IVR, call recordings, call logs and much more from one online interface.
Features of IVR
Integrate our IVR system with both inbound and outbound calls
Inbound IVR is used to handle large volumes of incoming calls. The main intention is to do effective call distribution and provide solutions to the caller by IVR system, by itself. This can be achieved using many techniques like single or Multiple level IVR systems or through System Integration. Generally used for handling Sales or Customer Support.
Outbound IVR is used to do automated outbound calling in large volumes. Here the list of callers is uploaded to the IVR system and audio file to be played, then IVR prompts are programmed. Generally used for Updating customers or reminding them.