Communicate on all channels customers love to use.

Connect with colleagues and customers in one place.

Get deep agents & customer intelligence with analytics.

Automate repetitive communication tasks.

INVOQE CLOUD CONTACT CENTER

Reach your customers like never before!

A video-ready cloud contact center solution intended for today’s global, digitally evolving organization. Today’s customers have high expectations. This is particularly true in customer-service firms wherein customers expect an effortless problem resolution, unified experience through omnichannel, we’ll help you meet and surpass these goals using Topaz Invoqe.

GET INTO CLOUD
Topaz and Avaya Spaces, Video Call Center
Topaz and Avaya Spaces, Video Call Center

ENGAGEMENT IS THE KEY TO SUCCESS

Provide an excellent customer experience

Enhance your customer experience by deploying native voice, digital channels, comprehensive omnichannel support, intelligent routing, smart IVR, AI bot, and workforce engagement software solutions, all in one single integrated platform.

Present your customers a seamless omnichannel experience with voice, video, and digital platforms. Implement omnichannel routing and retain conversation history.

Workforce Engagement Management

Integrate Workforce Engagement Management to empower your workforce. With an intuitive solution, you can forecast, manage, monitor, schedule, and report your agent’s performance.

Video-Enabled Contact Center

Boost your customer engagement by integrating video capabilities into your contact center.

Artificial Intelligence

Implement AI solutions that precisely match your business needs. Deploy a chatbot, virtual agent, or agent help to enhance your agents and provide an exceptional customer experience.

YOUR AGENTS ARE AMAZING

Enrich agent experiences to empower your staff

Focus on providing easy-to-use cloud call center software and information to your call center agents in order to enhance efficiency and provide a positive customer experience.

Provide agents with a unified interface for an omnichannel experience. Eradicate the need for agents to switch between applications as they serve customers via voice and digital channels.

Allow agents to seamlessly perform all omnichannel engagements through a single window. Provide all the necessary information when and where it is required to enhance outcomes when agents interact with customers.

Get real-time information of agent interactions across multiple communication channels to enable on-the-spot training.

Topaz and Avaya Spaces, Video Call Center
Topaz and Avaya Spaces, Video Call Center

A TRUSTED PLATFORM

Ease with the most versatile and reliable call center software available

Topaz Invoqe Call Center Software provides reliability, global reach, and instantaneous scalability.

Integrate Topaz Invoqe Solutions seamlessly and customized the transition procedure in days or weeks.

Employ agents and connect with customers from anywhere and across the globe.

A TECHNOLOGY THAT WORKS FOR YOU

Improve your productivity by leveraging an open platform with flexible integrations

Integrate apps into your digital transformation strategy for a seamless experience.

Leading Integrations

Provide an exceptional customer experience by integrating your CRM and other applications. Route and leverage data through Salesforce, Zendesk, Freshdesk, Microsoft Dynamics, Jira and other platforms.

See CxEngage Integration
Topaz and Avaya Spaces, Video Call Center
Avaya Topaz Cloud Contact Center

Invoqe

Transform your Contact Center by moving to Topaz Invoqe

Create a composable customer experience with native omnichannel and video call capabilities offered on the most compatible contact center platform.

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