RedBOX call Accounting
RedBOX call Accounting
Master Your Voice Infrastructure with Red Box Call Accounting in the UAE
RedBOX Call Accounting
RedBOX Call Accounting
Master Your Voice Infrastructure with Red Box Call Accounting in the UAE
Why Your Enterprise Needs RedBOX Call Accounting?
Why Your Enterprise Needs RedBOX Call Accounting?
RedBOX Call Accounting is a complete call accounting and CDR analytics platform, which is real-time, web based and built for enterprise-scale environments. In the fast-paced business environments of Dubai, Abu Dhabi and the wider GCC, communication is a major operational cost. RedBOX provides the “missing link” by turning raw Call Detail Records (CDR) into actionable business intelligence.
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Centralized Multi-Site Visibility: Manage thousands of extensions across 35+ sites from a single dashboard—perfect for distributed GCC headquarters.
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Cost Allocation & Chargeback: Automatically assign usage charges to specific departments, individuals or cost centers to simplify your finance workflows.
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International Rating Excellence: Apply custom tariff tables for accurate cross-border cost reporting, an essential tool for UAE companies with global operations.
Universal Compatibility: Bridging the Gap
Universal Compatibility: Bridging the Gap
RedBOX is built to work with the infrastructure you already have, removing the need for a “rip and replace” strategy.
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Avaya Integration: Full CDR capture via IP/SMDR for Avaya Aura, CM and IP Office.
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Cisco Environments: Seamless integration with Cisco Unified CM (CUCM) via RADIUS or CDR feeds.
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Hybrid & Legacy Support: Maintain visibility across TDM and legacy PBX platforms like Nortel CS1000 while you transition to the cloud.
Key Capabilities
Key Capabilities
Interactive Dashboards
Real-time usage, cost trends and trunk utilisation at a glance.
CDR Reporting
Flexible, configurable reports — scheduled or on-demand, multiple export formats.
Exception Alerts
Detect suspicious activity, misuse and policy breaches automatically.
Call Tracking
Log and audit 999/112 calls with timestamps and extension detail.
Cost Allocation
Assign usage charges to individuals, departments or cost centres.
User Directory Integration
Map extensions to users, roles and organisational units.
Multi-Site Support
Centralised visibility across distributed locations and sites.
Web-Based Access
Browser-native interface accessible from any device on the network.
Multi-User
Unlimited concurrent users and role based access control.
International Call Rating
Apply tariff tables for accurate cross-border cost reporting.
Optional Modules
Enhanced Chargeback
Automated billing and invoice generation per department or tenant.
Personal Call ID
Employees self-identify personal calls via PIN — simplifies reimbursement.
International Rating
Apply custom tariff tables across global call destinations.
Custom Development
Solution can be customised to meet specific client workflow requirements.
Why RedBox?
- Scales to thousands of extensions across 35+ sites
- Real-time data collection and processing
- No client software – fully browser-based
- Virtualisation-ready (VMware / Hyper-V)
- Proven in UAE enterprise deployments
- Modular – expand capability as needs grow
